Shipping policy
Last updated: July 27, 2026
Thank you for shopping with Golden Wool Handmade.
This Shipping Policy explains how digital and physical products are delivered.
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DIGITAL PRODUCTS
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Digital products include:
• PDF crochet patterns
• Digital tutorials
• Printable files
• Downloadable guides
Digital products are delivered electronically after successful payment.
Download instructions are provided on the order confirmation page and are also sent to the email address used during checkout.
No physical shipment is required.
If you do not receive your download email within a reasonable time, please check your spam or junk folder before contacting us.
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PHYSICAL PRODUCTS
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Physical products include:
• Yarn
• Crochet hooks
• Crochet accessories
• DIY crochet kits
• Craft supplies
• Handmade items
Orders are typically processed within 1–5 business days.
Delivery times vary depending on the destination, shipping method, customs processing, and carrier operations.
Shipping costs are calculated during checkout based on the destination and selected shipping option.
Tracking information will be provided whenever available.
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INTERNATIONAL SHIPPING
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We proudly ship to many countries worldwide.
Customers are responsible for any customs duties, import taxes, VAT, or other fees required by their local authorities.
Delivery times for international orders may vary due to customs clearance or local postal services.
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INCORRECT SHIPPING ADDRESS
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Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
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LOST, DAMAGED OR DELAYED SHIPMENTS
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+ If your package arrives damaged, please contact us within 7 days of delivery and include photos of both the product and packaging.
+ If your shipment appears to be lost, we will assist you in opening an investigation with the shipping carrier.
+ While we strive to ensure timely delivery, Golden Wool Handmade is not responsible for delays caused by customs, weather conditions, carrier disruptions, or other circumstances beyond our control.
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CONTACT US
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Golden Wool Handmade
Website:
https://goldenwoolhandmade.com
Email:
support@goldenwoolhandmade.com