Refund policy

REFUND POLICY

Last updated: August 27, 2026

Thank you for shopping with Ann Lune. We sell digital crochet patterns and downloadable instructional materials. Please read this Refund Policy carefully before completing your purchase.

DIGITAL PRODUCTS ONLY

All products sold by Ann Lune are digital products. No finished crochet item, yarn, hook, kit, or other physical product will be shipped.

Digital products may include:

• PDF crochet patterns
• Pattern bundles
• Printable instructions
• Digital tutorials
• Supporting images or downloadable resources

Because digital products are delivered electronically and cannot be physically returned, purchases are generally final once download access has been provided.

CANCELLATIONS, RETURNS, AND EXCHANGES

We generally cannot accept cancellations, returns, or exchanges after a digital file or download link has been made available.

We do not normally provide refunds for:

• Changing your mind after purchase
• Accidentally purchasing a pattern instead of a finished product
• Purchasing the wrong pattern
• Not having the required crochet skills, tools, yarn, software, or device
• Differences caused by yarn choice, hook size, tension, gauge, or personal technique
• Failing to read the product description, skill level, language, measurements, or materials list
• Download issues caused solely by the customer’s device, email settings, internet connection, or third-party software

ELIGIBLE SUPPORT AND REFUND REQUESTS

Please contact us if:

• You received the wrong file
• A file is missing, corrupted, or cannot be opened
• You purchased the same product more than once by mistake
• Your payment was completed but no download was provided
• The file contains a significant technical problem that prevents reasonable use
• You believe a purchase was unauthorized

Contact us within 14 days of purchase whenever possible. Include:

• Your order number
• The email address used at checkout
• The name of the purchased pattern
• A description or screenshot of the problem

We will first attempt to resolve the issue by providing technical assistance, a corrected file, or a replacement download. Where appropriate, we may issue a full or partial refund to the original payment method.

REFUND PROCESSING

Approved refunds are returned to the original payment method. Processing time depends on your bank, card issuer, Shopify, and the applicable payment provider.

We cannot send a refund to a different card, account, or payment method.

DIGITAL CONTENT AND STATUTORY RIGHTS

Nothing in this policy limits any mandatory consumer rights available under applicable law.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that provides a cancellation right for digital content, that right may end once digital delivery begins if you have expressly consented to immediate delivery and acknowledged the loss of your cancellation right.

Where these requirements have not been satisfied, any mandatory cancellation rights available under local law remain unaffected.

PATTERN RESULTS

Crochet results naturally vary depending on yarn, hook size, gauge, tension, substitutions, and individual technique. Differences between your finished item and the product photographs do not automatically mean that the digital pattern is defective.

CONTACT US

For refund requests or download assistance, contact:

Ann Lune
Email: annlunehandmade@gmail.com
Address: 1001 S MAIN ST, STE 600, KALISPELL, MT 59901, United States

Please include your order number so we can assist you efficiently.